Privacy Policy

1. Personal Information We Collect

When you visit FRUGROW, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

• Identity Data: Name, billing address, shipping address, email address, and phone number.
• Financial Data: Payment details (processed securely through encrypted third-party payment gateways like PayPal/Stripe. We do not store your raw credit card details).
• Technical & Usage Data: Log files, web beacons, tags, and pixels tracking your browsing behavior on our store.

2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate with you regarding order statuses or product assistance.
• Screen our orders for potential risk or fraud.
• Provide you with tailored updates, planting guides, and marketing offers related to our seeds and garden products, in line with the preferences you have shared with us.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

• We use WooCommerce to power our online store.
• We share information with international logistics providers and couriers to ship your vegetable, flower, and fruit seeds securely to your address.
• We use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies and Tracking Technologies

FRUGROW uses cookies to enhance your shopping experience. Cookies keep track of your shopping cart contents, remember your currency preferences, and analyze web traffic trends.

You can choose to disable cookies through your individual browser options. However, please note that turning off cookies may affect your ability to smoothly place seed orders on our website.

5. Your Rights & International Compliance

Depending on your location (such as if you are a resident of California under CCPA/CPRA, or Europe under GDPR), you have specific rights regarding your personal information:

• The right to Access the personal data we hold about you.
• The right to Correct or update inaccurate information.
• The right to Request Erasure ("Right to be Forgotten") of your customer records.

To exercise any of these rights, please contact our support team at service@frugrow.com.

6. Data Retention & Protection

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We implement strict industry-standard SSL encryption and network firewalls to ensure that your sensitive credentials and addresses are guarded against unauthorized access.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below: