Refund & Return Policy
Last Updated: June 25, 2026
Due to the perishable and biological nature of live seeds, they are vulnerable to storage conditions (such as temperature, moisture, and light exposure). To preserve agricultural safety and quality control, we maintain specific guidelines regarding returns and refunds.
1. Return Conditions for Unopened Products
We offer a 30-day return policy for unopened items. You have 30 days after receiving your seed packet to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unsealed, and in its original climate-barrier packaging. Once a seed packet has been opened or exposed to external soil and environmental moisture, it cannot be returned due to biological contamination risks.
To initiate a return, contact us at service@frugrow.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
2. Germination Disclaimer & Limited Liability
At FRUGROW, we test our seed lots regularly to ensure they meet high germination standards. However, seed sprouting success depends heavily on variables beyond our control, including sowing depth, soil medium, temperature, watering schedules, regional climate, and light conditions.
Consequently, we cannot guarantee germination success under all individual circumstances, and we do not offer refunds or replacements for seeds that fail to grow due to improper cultivation practices or adverse weather conditions. If you believe your seed packet is from a defective batch, please reach out with your batch number and planting details for analytical review.
3. Damaged or Incorrect Items
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong variety of vegetable, flower, or fruit seeds, so that we can evaluate the issue and make it right via a replacement or a store credit adjustment.
4. Processing Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.